WELCOME TO THE SYMBIONATURE CANADA WEBSTORE!

For US buyers, go to the Symbionature-USA Webstore.

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Policies

Our prices do not include applicable taxes or transport fees. All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your purchase, using the original method of payment.

Our policies are subject to change any time without notice.

You may direct any questions or comments to info@symbionature.com or by calling 1-866-348-3258.

Shipping

We ship to Canada and United States. Dicom or Canada Post are normally used for delivery. Please contact us for an order coming from outside this area, we will make special arrangements or redirect you to one of our international partners.

Orders are normally processed the same or next business day. Usually, delivery time takes between 2 to 7 business days for Canada and up to 10 days for USA. These are estimated times, you may encounter delays that are out of our control.

Shipping costs for Canada are $12.00 for the first item plus $2.00 per additional item, and it is free for orders of $400.00 or more. For the United States, it is $15.00 + $2.00 per additional item. Please note that customs fees and taxes may be charged for USA shipment and shall be assumed by the client.

If quicker delivery is needed, contact us and we will quote you a price.

A tracking number will always be provided. Once your order is shipped, we will send you an email with the details on how to follow your products.

If there is any damage to the packaging on delivery, contact us immediately.

Return

Unopened items in original packaging can be returned within 30 days of purchase with receipt or proof of purchase. After this, we cannot offer you a refund. Sale items are non-refundable.

Upon receipt of a returned item, we fully examine it before notifying you, within a reasonable period of time, whether or not you are entitled to a refund. If so determined, we will refund the purchase price by your original method of payment.

Refunds do not include any shipping and handling charges. In addition, shipping charges for all return of merchandise must be prepaid and insured by you. You are responsible for any loss or damage to hardware during return shipment. Shipping and handling charges are not refundable, any amounts refunded will not include the cost of shipping.

If you receive defective or damaged goods, contact us immediately with details of the product and the problem. If warranted, a return authorization voucher will be issued with instructions for shipping.

Privacy

At Symbionature inc. your satisfaction is a priority. We are committed to maintaining the accuracy, confidentiality and security of your personal information. We, ourselves, hate to receive unsolicited spams and promotions. We will never forward any of your details to any other company or organisation.

The data we collect concerning your identity, like name, postal address, phone number, email, password, etc., which you have consented to providing us by filling in the fields, are used to proceed with your order, alert you periodically to news, products and services, and for internal statistical purposes. If we encounter a problem when processing your purchase, we may use your personal information to contact you.

Under no circumstance shall we disclose, give, sell, rent or trade your personally information!

When placing an order, you also register to receive free newsletters and promotional notices. You can always modify your information and unsubscribe from our newsletter by either clicking the unsubscribe link on an email or by signing in on our Website.

A ‘‘cookie’’ is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit Websites. We may use cookies to improve our Website’s functionality when you visit and, in some cases, provide a customized online experience. Cookies are widely used and most Web browsers are configured initially to accept them automatically. You may change your Internet browser settings to prevent your computer from accepting them or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, that if you disable cookies, you may not experience optimal performance of our Website.

Links to third party sites are provided for convenience only and they are not governed by this privacy policy, which no longer apply once you leave our Website. We are not responsible for the privacy practices employed by these external sources and for their content.